Payment Policy and Process

At TeleMobilePT, we are committed to providing you with high-quality, personalized care for your physical therapy and wellness needs. To ensure a seamless payment experience, we have outlined our payment policy and process below:

Payment Methods:

Cash: We accept cash payments for our services.
Electronic Payments: For your convenience, we offer electronic payment options, including Zelle and Debit/Credit cards. You can securely make payments using these methods.
HSA/FSA: TeleMobilePT is proud to accept Health Savings Account (HSA) and Flexible Spending Account (FSA) payments for eligible services. Please check with your HSA/FSA provider to confirm eligibility.

Insurance and Superbills:

Superbills: TeleMobilePT provides superbills upon request. A superbill is an itemized invoice that contains all the necessary information for you to submit a claim to your insurance company for potential reimbursement. It's important to note that the responsibility for submitting superbills and seeking reimbursement lies with the client.
Out-of-Network Payments: If you have insurance coverage with an out-of-network benefit, you can submit the superbill to your insurance company. TeleMobilePT does not directly bill insurance but will assist you in providing the necessary documentation.
In-Network Plans: TeleMobilePT has a partnership with Luna Healthcare, which may allow clients to use their in-network insurance plans for covered services. Please contact us for details on using Luna Healthcare for your payments.

Payment Process:

At the Time of Service: Payment is due at the time of service for all clients, whether you choose to pay in cash, electronically, or with HSA/FSA funds.
Electronic Payments: If you prefer electronic payment methods such as Zelle or Debit/Credit cards, please inform us during your appointment, and we will assist you in processing the payment securely.
Superbill Requests: If you require a superbill for insurance reimbursement, please let us know, and we will promptly provide you with the necessary documentation.
In-Network Plans: If you plan to use Luna Healthcare or have questions about your in-network coverage, we are here to assist you in navigating the process and ensuring a smooth payment experience.

Confidentiality and Security:

TeleMobilePT takes your privacy and security seriously. When processing electronic payments, we use secure and trusted platforms to safeguard your financial information.

Contact Us:

If you have any questions or require further assistance regarding payments, superbills, insurance, or payment methods, please do not hesitate to contact our team. We are here to assist you and ensure that your payment process is as convenient and transparent as possible.

Thank you for choosing TeleMobilePT for your physical therapy and wellness needs. We look forward to serving you on your journey to improved health and well-being.

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